The customer may only return products to M&M Controls, and receive a credit or refund, on the following conditions:
1- The Customer must contact M&M Controls prior to the return of any products and obtain the prior consent of M&M Controls and obtain a returns number (to be quoted on all returned paperwork)
2- Return must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to M&M Controls in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to M&M Controls adequately packed and despatched freight prepaid, clearly labelled to: CUSTOMER RETURNS DEPARTMENT, M&M Controls | Unit 17 & 18, Barnes Wallis Way, Roundhouse Court, Buckshaw Village, Chorley, Lancashire - UK PR7 7JN.
3- The Customer must quote the invoice details or the M&M Controls reference number from the original despatch note, otherwise any credit given for the returned products will be based upon the lowest sales price; and
4- For products returned due to Customer error or no longer required and returned in accordance with 1 - 3 above a handling charge will be applied. This handling charge is dependent on product purchased, contact firstname.lastname@example.org
5- Where the Customer returns products to M&M Controls not in accordance with 1 - 3 above (for example, after 30-days from the date of despatch or in an unfit state) M&M Controls will refuse delivery and return the products at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing.