Toll-Free Customer Support 24/7

Customer Service

M&M Controls are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@mandmcontrols.com  or Tel 01772 699 999  (+44 1772 699 999)

Making A Purchase
Making a purchase could not be easier. Just browse our products, and click on any items that you wish to buy and put them into the basket. After you have finished your selection, click on “View Basket” and follow to "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.  Please note, the registered address must the the same as the card holders address for RBS Worldpay security, although we can ship to a different address.  We accept most major credit/debit cards. We also accept payment by Proforma Invoice, cash, cheque and BACS. When making payments on-line, you can be assured your details are secure.  Please see Credit Card Security below
We accept credit card payments  We do not charge for using credit cards. You may send your credit card information via phone, fax, email or over the Internet. 

All orders subject to Terms of Business

To download a credit account application form - Click Here
                                                                                                                                                   
Need Help & Support
Call  01772 699 999

Shipping And Handling

Our standard carriage charge is £7.30 (UK mainland), timed delivery, highlands and overseas delivery charges are extra. See Delivery Rates. We reserve the right to charge for extremely heavy or bulky items that are difficult to transport. If you have any queries about carriage arrangements please call us.

Delivery Schedule
All items are usually shipped "Same Day" unless otherwise stated. We aim to despatch stock items same day if ordered before 3.00pm 

Back Orders
If your item is not in stock, we will put the product on back order for you. You will always be emailed with the option to cancel your order if you are unable to wait.

Tax Charges

For orders made from the UK 20% VAT is added. Orders made by overseas persons are VAT free. 
Our VAT No. 383 4385 30

Cancellation
The Customer may not cancel orders once accepted by M&M Controls, M&M Controls may, at its discretion and in writing, allow an order to be cancelled subject to M&M Controls recovering from the Customer the costs incurred by M&M Controls. In the event of cancellation of part of any order only, M&M Controls may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.

Returns / Refunds Procedure
The customer may only return products to M&M Controls, and receive a credit or refund, on the following conditions:
1- The Customer must contact M&M Controls prior to the return of any products and obtain the prior consent of M&M Controls and obtain a returns number (to be quoted on all returned paperwork) 
2- Return must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to M&M Controls in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to M&M Controls adequately packed and despatched freight prepaid, clearly labelled to: CUSTOMER RETURNS DEPARTMENT, M&M Controls | Unit 17 & 18, Barnes Wallis Way, Roundhouse Court, Buckshaw Village, Chorley, Lancashire - UK PR7 7JN.
3- The Customer must quote the invoice details or the M&M Controls reference number from the original despatch note, otherwise any credit given for the returned products will be based upon the lowest sales price; and 
4- For products returned due to Customer error or no longer required and returned in accordance with 1 - 3 above a handling charge will be applied. This handling charge is dependent on product purchased, contact info@mandmcontrols.com  
5- Where the Customer returns products to M&M Controls not in accordance with 1 - 3 above (for example, after 30-days from the date of despatch or in an unfit state) M&M Controls will refuse delivery and return the products at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing.

This returns policy excludes calibrated products, non-stock stated products, extended range products and specially manufactured products. M&M Controls accepts no responsibility for any loss of or damage to products in transit from Customer to M&M Controls or for any items received by M&M Controls with them.

Credit Card Security
The transfer of the purchase details from the retailers site to Worldpay are encapsulated using WorldPay encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL. Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Guarantee
We guarantee your satisfaction. Full manufacturers' guarantees apply, which vary with products. Please contact us at help@mandmcontrols.com  should you have any queries.

Reaching Us
If you need to reach us, please email us at enquiries@mandmcontrols.com .  Alternatively, you can call on 01772 699 999 or fax us on 0844 292 7678 or write to us at:

M&M Controls Limited
Unit 17 & 18, Roundhouse Court,
Barnes Wallis Way,
Buckshaw Village,
Chorley
Lancashire - UK
PR7 7JN

 

Buy with confidence - SafeBuy Accredited Supplier

SafeBuy

We have been accepted as an accredited retailer as part of the Safebuy program

Basically The Safebuy accreditation means we adhere to the following regulations listen below which was taken from the Safebuy Website:

The Code, amongst other things, requires web retailers to:

  • Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications
  • Conform to the Data Protection Act 1998
  • Provide security for the processing of credit card transactions
  • Include physical location and contact details for themselves on their website
  • Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures
  • Advise the consumer if 'cookies' are required for the processing of data
  • Not use 'spam' for marketing purposes
  • Avoid exploitation of children

 

Privacy Policy
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses (spam). 
The information we hold may include:

Your name
Address
Phone number
Email address

My Basket
All prices are for INTERNET ORDERS ONLY and exclude vat and carriage. VAT No. 383 4385 30

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